01
The scheduling problem at PulsePoint Media
Prospective digital publishers booked demos through web forms, but SDRs manually sent Google Meet links later. The delay and missing calendar invites resulted in an alarming 44% demo no-show rate.
- 44% of booked discovery calls resulted in prospect no-shows
- Video meeting links were frequently missing or conflicted across Google Meet and Zoom
- SDRs spent half their working hours trying to reschedule dropped prospects
02
What PulsePoint Media set up in Caletus
PulsePoint integrated Caletus round robin scheduling with automatic Google Meet and Zoom link provisioning directly into website demo confirmation workflows.
- Automated video link provisioning (Zoom & Google Meet)
- Round robin AE distribution with territory rules
- Instant calendar invite synchronization (.ics & Google Calendar)
- Multi-stage automated reminder sequences
Rollout
- Week 1
- Week 2 · live
03
The results at PulsePoint Media
Demo completion surged from 56% to 88%, resulting in an additional $1.8M in qualified new pipeline in the first quarter after rollout.
- Inbound demo show-up rateHow: Salesforce Opportunity Stage 1 held logsImproved from 56.1% to 88.4% across 4,200 demo invitations
- AE pipeline capacityHow: RevOps monthly pipeline production reportQualified pipeline generated per AE increased by 31%
- Reschedule requestsHow: Customer support & SDR ticket volumeFell by 64% as buyers used self-service 1-click reschedule links
